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Airbus Helicopters has a team of approximately 130 factory-trained technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.
During the first months of a new rotorcraft’s operation, Airbus Helicopters’ technical representatives assist customer teams to perform:
Troubleshooting and fine-tuning of mechanics, avionics, structures, equipment and hydraulics
Optional equipment installation
On-the-job training
Consulting
Maintenance
In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.
Technical Representatives