ESMA Aviation Academy

Initial Training

At ESMA Aviation Academy the Airport Ground Staff sector exist since 1990. All programs are designed either to individuals who desire to undertake a vocational training or to airline transport companies wishing to qualify/develop their staffs.

A large number of airline companies and airport ground staff organizations have already entrusted us the training of their own staff and a large part of them regularly call on to our trainee within the framework of their recruitment campaigns.

The appendix 1 of the International Civil Aviation Organization (ICAO) summarizes the licenses that any organization working within the aeronautical field must hold. To be in agreement with all European regulations, ESMA Aviation Academy proposes a range of airport ground staff training in agreement with this appendix and also in agreement with Airlines and airport ground staff organization in terms of prerequisite for their operations staff.

The main professions within the Airport Ground Staff area are the following ones:

Passenger Service Agent

Ticket Desk Agent

Flight Dispatcher

Turn Around Coordinator

Ramp Agent

ESMA Aviation Academy provides an operational training for these professions through the following training catalog:

Passenger Service Agent : trains to become Passenger Service Agent
Ticket Desk Agent : trains to become Ticket Desk Agent
Ramp Agent : trains to become Ramp Agent
Flight Dispatcher : trains to become Flight Dispatcher
Airport Operations : trains to become Passenger Service Agent + Turn Around Coordinator
Airline Operations : trains to become Flight Dispatcher + Turn Around Coordinator
Airport Customer Service : trains to become Passenger Service Agent + Ticket Desk Agent
Advanced Airport Operations : trains to become Passenger Service Agent + Turn Around Coordinator + Ticket Desk Agent