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PanARMENIAN.Net - GoPro on Tuesday, November 8 announced a recall of its first-ever drone, the $799 Karma. Approximately 2,500 Karma units sold since October 23rd (meaning all of them) are impacted. oPro says “in a very small number of cases, Karma units lost power during operation.” Thus far, there have been no reports of injuries or property damage because of the defect, The Verge reports.
Recalled Karma drones can be returned to GoPro directly or wherver they were purchased originally for a full refund. For now, the company won’t be offering any exchanges for a fixed model; you’ll have to wait until shipments resume “as soon as the issue is resolved.”
GoPro executives addressed production issues surrounding the Karma during last week’s earnings call, but didn’t mention any plans for a recall or the power issue at the time. “We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration,” said CEO Nick Woodman in a statement from tonight’s press release. “We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.”
The recall is a significant setback for GoPro as it attempts to challenge leader DJI in the drone business, and it follows a bruising financial quarter for the action cam maker.