Click image to view original
SATISFIED & HAPPY CUSTOMER
Rex,
I just had some service done on my aircraft at Rex Air (N35315). It is important for you to know that I had a remarkable relationship with my mechanics in New York. We were like family. Today, I was completely impressed with the experience at Rex Air. Will took my job right away. The service was perfect. And, I received my plane in better condition than when I brought it to your shop. (Both mechanically and cosmetically). Interestingly, my Skyhawk sat in NY for over six months until I brought it down to Naples. It was dirty and tired from sitting unattended. I got it back from the repair (a bad PTT switch and a blocked pitot tube) cleaned, inside and out.
You have no idea how important it is to me that I found Rex Air. I totally enjoyed my experience with Carlos for my flight review. He is a professional you should be proud to have. And, Will and his crew require supreme recognition for their understanding of quality service. Will even gave me a lift back to my car after I delivered the plane this morning.
Thank you, Rex, for everything to date. Although our relationship is new, you should know that I am delighted to be doing business with your firm. You are all professionals and exceed expectations in every way.
Best regards, Bob Dubester
William “Will” Braybrooks has worked in all areas of aircraft maintenance repairs from general aviation aircraft to the Gulfstream jet world. Will is also certified on the Rotax engines for light sport aircraft. RexAir is proud to have Will as our Director of Maintenance to oversee our airframe and engine repairs, to troubleshooting electrical, hydraulic, pneumatic and mechanical systems discrepancies. Will brings over 20 years of aviation competency and knowledge as an A&P (Airframe and Powerplant technician), holding the FAA Inspector Authorization (IA) credentials for the RexAir maintenance team. Will is also an FAA Private Pilot who understands the pilot’s point of view when discussing maintenance discrepancy items. You, as an aircraft owner, will appreciate the insight that Will has to offer as you discuss your aircraft concerns. Please stop by our Maintenance Department to say “Hi” and be on a first name basis with Will as he cares for your aircraft.