about Us

CaseBank Technologies is a leading software and services company that provides integrated diagnostic and troubleshooting solutions for servicing complex equipment. Founded in 1998, CaseBank has roots in the aerospace and defense industries and has deployed solutions worldwide to support Fortune 1000 companies across a variety of industries including aviation, aerospace & defense, automotive, heavy equipment, transportation and high tech.

CaseBank’s innovative, fast and accurate troubleshooting software improves the performance of all product support personnel, from novice to expert, by reflecting the best practices and proven techniques of field technicians and customer service reps. Real-time reports deliver important insights into equipment reliability, emerging trends and service quality.

CaseBank’s solutions

Increase equipment availability (uptime)

Decrease repair time (specifically diagnosis time)

Reduce support costs

Improve maintenance and repair quality

Reduce unnecessary part removals

Increase customer satisfaction

Improve all skill levels, from novice to expert

CaseBank solutions guide troubleshooting processes and connect to repair procedures and parts catalogs, delivering better, faster service and support.

CaseBank’s software is used by call centers, field service, dealers, escalation teams, technical publications, and reliability and performance organizations.