about Hobby Services
The skilled technicians of Hobby Services - the North American service center for over 20 popular brands - take great pride in providing you with fast, friendly, and knowledgeable product repairs. With our full-time staff havin nearly two centuries of combined service expertise, we can quickly diagnose any problem and determine exactly what's needed to fix it.
As soon as we receive your product for service, we assign it a workorder number. The number is entered into our sophisticated, on-line data processing system, which allows us to track the item closely through every step of the repair process. Everyone involved wants to be sure you get it back in top condition without delay.
Right on the tracking system we order necessary parts, calculate labor time, and make any special notes or comments about the repairs. You'll never have to wonder about the status of your item, because our on-line system also enables you to follow its progress using the World Wide Web. You can use this same access to send us comments, request specific shipping methods, and pay for your workorder.
With or without internet access, you stay informed. Hobby Services notifies you when we receive your item by by e-mail if you provide the address, or by fax or postcard. If necessary, we also send you a repair estimate. And once the work is completed, you're notified as soon as your item is on its way back to you - with shipment tracking information available on-line with the service data.
How long does it all take? That obviously depends on the complexity of the work required, and how much additional information we might discover is needed from the customer. For most repairs, however, the average turnaround time is only five days!
Our experienced staff and state-of-the-art tracking, along with the high quality of the products we service, keep you enjoying your hobby to the fullest - without problems or interruptions. Satisfying customers isn't just our goal. It's why Hobby Services is here.
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about Hobby Services
The skilled technicians of Hobby Services - the North American service center for over 20 popular brands - take great pride in providing you with fast, friendly, and knowledgeable product repairs. With our full-time staff havin nearly two centuries of combined service expertise, we can quickly diagnose any problem and determine exactly what's needed to fix it.
As soon as we receive your product for service, we assign it a workorder number. The number is entered into our sophisticated, on-line data processing system, which allows us to track the item closely through every step of the repair process. Everyone involved wants to be sure you get it back in top condition without delay.
Right on the tracking system we order necessary parts, calculate labor time, and make any special notes or comments about the repairs. You'll never have to wonder about the status of your item, because our on-line system also enables you to follow its progress using the World Wide Web. You can use this same access to send us comments, request specific shipping methods, and pay for your workorder.
With or without internet access, you stay informed. Hobby Services notifies you when we receive your item by by e-mail if you provide the address, or by fax or postcard. If necessary, we also send you a repair estimate. And once the work is completed, you're notified as soon as your item is on its way back to you - with shipment tracking information available on-line with the service data.
How long does it all take? That obviously depends on the complexity of the work required, and how much additional information we might discover is needed from the customer. For most repairs, however, the average turnaround time is only five days!
Our experienced staff and state-of-the-art tracking, along with the high quality of the products we service, keep you enjoying your hobby to the fullest - without problems or interruptions. Satisfying customers isn't just our goal. It's why Hobby Services is here.