Airbus Helicopters has a team of approximately 130 factory-trained technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.

During the first months of a new rotorcraft’s operation, Airbus Helicopters’ technical representatives assist customer teams to perform:

Troubleshooting and fine-tuning of mechanics, avionics, structures, equipment and hydraulics
Optional equipment installation
On-the-job training
Consulting
Maintenance

In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.