Advanced IP-based system for your PSAP
Standards compliant and multi-vendor interoperability
The Guardian Next Generation 9-1-1 Controller is a true IP centric solution, designed to support both legacy and Next Generation 9-1-1 calls and new types of requests for assistance, such as text to 9-1-1, as they become defined and available.
This advanced call control solution includes an integrated IP PBX and supports all of the standard telephony interfaces, provides voice management, automatic call distribution and data retrieval.
Standards compliant and multi-vendor interoperability
Solacom is committed to open standards and interoperability, and is helping to define Next Generation 9-1-1 through NENA initiatives such as Proof of Concept and Industry Collaboration Events – as well as demonstrating new capabilities such as SMS/IM/Emergency Messaging Prototype Development at the NENA National conference.
This commitment is carried through to our product engineering to allow for streamlined integration with any other standards-compliant equipment in the emergency management center (e.g. CAD, MAP). This also ensures that you aren’t locked into a proprietary corner – you retain the option to selec the most cost effective ‘off-the-shelf’ components to build your PSAP.
Reliable
Unlike many systems that are built around simplex key systems or loosely integrated commercial PBXs for critical call control, all components within the Guardian NG9-1-1 Controller are fully redundant and designed to be highly fault tolerant with no single failure resulting in a loss of functionality.
We use mission critical reliability (99.999% availability) as a benchmark for all of our products, resulting in greatly reduced downtime and a lower cost of ownership.
Consolidation without giving up independence
The Guardian NG9-1-1 Controller is capable of hosting multiple PSAPs without requiring physical consolidation – tenant PSAPs can continue to operate independently, yet easily support one another in call overflow or disaster recovery situations.
