Delta CEO on outage, efforts to 'win back' passengers

Increase font  Decrease font Release Date:2016-08-12  Source:China Daily  Author:Cacacy  Views:1110
Tips:Delta Air Lines is spending $150 million this year on technology upgrades, including a better mobile app. But what CEO Ed Bastian never saw coming was a vulnerability to its reservations and operations servers that would cripple his airline for days.
A computer outage Monday morning grounded planes around the world, stranding thousands of summertime travelers left in limbo as Delta struggled to sort out the mess, its reputation as an on-time airline severely tarnished.
Problems lingered through Wednesday, and the Atlanta-based airline has canceled more than 2,100 flights so far this week. Thousands of other flights were delayed.
 
Keywords: Delta Air Lines
 

 
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